Refund Policy
Last updated 2026-08-09
If AGI One / Hugging Monkey does not work for you, we would rather refund you than have
you own software you cannot use.
The policy
- You may request a refund within 14 days of purchase.
- Tell us briefly what went wrong — mainly so we can fix it for others; a refund does not
depend on the reason being "good enough".
- Refunds are issued through Polar, our merchant of record, back to the original payment
method. Processing typically takes a few business days after approval.
- After a refund, your license to use the software ends and you should delete the app.
Before you ask — two common fixable issues
- Hugging Monkey needs your own AI provider API keys, and those providers bill separately.
If setup is the problem, support can usually get you running.
- macOS Screen Recording and Accessibility permissions must be granted for computer control
to work; a restart of the app after granting is sometimes needed.
What this policy does not limit
Statutory consumer rights in your country remain unaffected where they cannot be waived.
Where Polar's merchant-of-record policies grant you additional rights, those apply too.
How to request
Email [email protected] from the address you used at checkout, with
your order reference if you have it.